How long does shipping take?
All orders take 1-2 business days to be processed after being placed.For orders within the US, shipping normally takes 5-8 business days. As soon as your order ships, you can track it through your shipping confirmation email.
What do I do if I receive a defective item or a wrong order?
We're sorry to hear that! Please contact our customer service team by an email. We'll help you solve the problem as soon as possible.
My order is marked as delivered, but I did not receive it.
Please contact the Care Team within 5 days of the delivery date, you can reach us through the chat widget on the bottom right corner of our website or send us an email. We’ll help resolve it for you as soon as possible. No refunds will be possible if the issue is reported later than 5 days from the delivery date.
Why the item I received looks different from the image？
Our pieces may vary slightly from each other in the same style over time due to limitations and changes in manufacturing. Quality will, however, always remain in place. If you suspect that you received a wrong/ defective item, please drop us an email at hello@aurealjewelry.com. We're happy to help!
What does final sale mean?
Selected items marked as 'exchange only' are not eligible for a refund except for quality issues. Items that are engraved or personalized are marked as final sales.
Can I modify or cancel my order?
If you wish to modify or cancel your order, you may do so within 24 hours of placing it. To request any changes or cancellations, please contact our customer service team immediately with your order details.
Please keep in mind that we strive to deliver your jewelry as quickly as possible, which means that we may not be able to attend to your order upon request. If your order has already been processed and packed, we won't be able to cancel it.
What payment methods can I use?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are securely processed to ensure the protection of your financial information.
How do I measure my ring size?
It is important to measure your ring size accurately to ensure a perfect fit. You can use our online ring size guide, which provides step-by-step instructions on how to measure your finger circumference. Alternatively, you can visit a local jeweler to have your ring size measured professionally.
Tracking Your Delivery - How Can I Track My Order?
You can easily track your order by logging into your account or referring to the dispatch email you received. Tracking details are accessible from the moment we dispatch your order until it's signed for.
Can I Return My Custom AI-Crafted Product?
Due to the personalized nature of our custom AI-crafted products, we cannot accept returns or exchanges unless the product is faulty.