At Aurealjewelry, we insist on product quality and strive to satisfy our customers. As part of our commitment to you, we offer a simple 45-day (calendar day) return policy. If you are not completely satisfied with your purchase, we encourage you to take advantage of this policy and return any unused merchandise. Please note that you need to contact us within 45 days (calendar days) of the order creation date to initiate this process.

To ensure a smooth and hassle-free refund process, we kindly ask that you communicate with Aurealjewelry via email before initiating any refund request. Doing so will help us better understand your concerns and provide you with the best solution. Please note that refund requests not initiated through email communication will not be accepted. To be eligible for a refund, all items should be returned within 45 calendar days of the original order date. We also require that returned items (including the box the item came in) be in original condition, show no signs of wear or scratches, and must not be adjusted or resized in any way. For your peace of mind, we recommend using trackable shipping when making returns . This will ensure your return is processed quickly and efficiently. Please note that if you receive a promotional gift upon return, you must return that gift as well. Otherwise, the retail price of the promotional gift will be deducted from your refund. We kindly inform you that you need to cover the return shipping costs. Also, please note that any extra shipping charges you may have paid on the original order won't be refunded upon return. Finally, please note that the address on the package is not our return address. Please use the address provided in our email to avoid any delays in processing your refund. We appreciate your cooperation and look forward to serving you again in the future.

We want to ensure that you're completely satisfied with your purchase. Please keep in mind that certain items are not eligible for refunds: 1. Items that are marked as "on sale." 2. Items that have been worn, damaged, or altered in a way that affects their ability to be resold. 3. Items that are not in their original condition and may have missing parts or damage that is not caused by us. 4. Items that require refunds more than 45 calendar days from the date of order creation. Thanks for understanding!

Refunds will be processed within 5 days of receipt of your return package. Funds will be refunded to your original payment account. If you are facing any issues regarding late or missing refunds, please follow these steps: 1. Firstly, check your bank account thoroughly to ensure the refund has not been credited yet. 2. If the refund is not posted yet, please contact your credit card company as it may take some time for them to deal with the refund. 3. Next, reach out to your bank to ensure there are no processing delays from their end. 4. If you have completed all of the above steps and still haven't received your refund, please feel free to email us at AurealJewelry@outlook.com for further assistance.

At Aurealjewelry, we are confident in the quality of our products. That's why we offer a one-year warranty from the date of order to ensure our customers' peace of mind. When returning an item to Aurealjewelry for repair, here are some important details to remember: 1. When returning goods, customers are required to bear the shipping costs. 2. To ensure the safety of your returned goods during transportation, please ensure that the product packaging is secure. We will not be held responsible if anything happens to your package in transit. 3. When returning items, please be sure to use a trackable shipping method so that we can locate your package once it arrives. 4. We want you to be happy with your purchase, but please be aware that we may void the warranty on any item that shows signs of modification, abuse, or damage beyond normal wear and tear. If you have any further questions or concerns, please feel free to contact us. We're here to help!